Privacy Policy

Last Updated: January 1, 2025

At DeepReserv, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or engage with our services. We comply with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation in Canada.

Information We Collect

Information You Provide

We collect personal information that you voluntarily provide when you:

• Submit inquiry forms or contact requests through our website
• Subscribe to our newsletter or blog updates
• Communicate with us via email, phone, or in person
• Engage our professional services
• Attend meetings, presentations, or industry events

This information may include:

• Name and professional title
• Email address and phone number
• Company name and business address
• Project details and technical requirements
• Communication preferences

Automatically Collected Information

When you visit our website, we may automatically collect certain technical information, including:

• IP address and browser type
• Operating system and device information
• Pages visited and time spent on pages
• Referring website or search engine
• Date and time of access

How We Use Your Information

We use collected information for the following purposes:

• Service Delivery: To provide geological consulting and reservoir analysis services according to contractual agreements
• Communication: To respond to inquiries, provide project updates, and maintain professional relationships
• Business Operations: To process proposals, manage projects, and fulfill administrative requirements
• Marketing: To send newsletters, industry insights, and service updates (with your consent)
• Website Improvement: To analyze website usage and enhance user experience
• Legal Compliance: To comply with applicable laws, regulations, and professional standards

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share information in the following circumstances:

• Service Providers: With trusted third-party vendors who assist with website hosting, email delivery, data analytics, or other business functions (under confidentiality agreements)
• Professional Partners: With subcontractors or technical specialists when necessary for project delivery (with appropriate confidentiality protections)
• Legal Requirements: When required by law, court order, or government regulation, or to protect our legal rights
• Business Transfers: In connection with a merger, acquisition, or sale of assets (with notification to affected individuals)

Data Security

We implement appropriate technical and organizational measures to protect personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Secure server infrastructure with SSL encryption
• Access controls limiting data access to authorized personnel
• Regular security assessments and vulnerability testing
• Employee training on data protection practices
• Secure backup and disaster recovery procedures

While we strive to protect your information, no electronic transmission or storage system is completely secure. We cannot guarantee absolute security but maintain industry-standard safeguards.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance functionality and analyze usage patterns. Cookies are small text files stored on your device. We use:

• Essential Cookies: Required for website functionality and security
• Analytics Cookies: To understand how visitors interact with our website
• Preference Cookies: To remember your settings and preferences

You can control cookie settings through your browser preferences. Disabling cookies may affect website functionality.

Your Privacy Rights

Under Canadian privacy law, you have the right to:

• Access: Request copies of personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Withdrawal of Consent: Withdraw consent for marketing communications at any time
• Deletion: Request deletion of your personal information (subject to legal and contractual obligations)
• Complaint: File a complaint with the Office of the Privacy Commissioner of Canada

To exercise these rights, contact our Privacy Officer at privacy@deepreserv.com.

Data Retention

We retain personal information only as long as necessary to fulfill the purposes described in this policy or as required by law. Retention periods vary based on:

• Type of information and purpose of collection
• Legal and regulatory requirements
• Professional standards and industry practices
• Contractual obligations

When information is no longer required, we securely delete or anonymize it.

Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies before providing any personal information.

Children's Privacy

Our website and services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If we discover that we have inadvertently collected such information, we will promptly delete it.

International Data Transfers

While we primarily operate within Canada, some service providers may be located in other countries. When we transfer personal information internationally, we ensure appropriate safeguards are in place to protect your data.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or business operations. The "Last Updated" date at the top indicates when the policy was last revised. We encourage you to review this policy regularly. Material changes will be communicated through website notification or email.

Contact Information

For questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact:

DeepReserv Privacy Officer
420 2nd Avenue SW, Suite 2100
Calgary, AB T2P 3X8, Canada
Email: privacy@deepreserv.com
Phone: +1 (403) 672-1845

Your privacy matters to us. DeepReserv is committed to maintaining the trust and confidence of our clients, partners, and website visitors. We handle your personal information with the utmost care and in full compliance with Canadian privacy laws.